Frequently asked questions
Jewelry
Our pieces are made in two families. Everyday steel: surgical-grade 316L stainless steel finished in a thick layer of real 18k gold by PVD (physical vapor deposition) — nickel free, hypoallergenic and water-resistant. Silver: 925 sterling silver, either rhodium plated or finished in 18k gold vermeil at least 3 microns deep. Stones are lab-grown moissanite, AAA+ cubic zirconia or freshwater pearls — every product page states exactly what the piece is made of.
Our pieces are free from common allergens like nickel, making them suitable for those with sensitive skin or metal allergies.
Our 316L stainless steel and 18k gold PVD pieces are water-resistant, so hand-washing, humidity and a Lagos afternoon will not dull them. Sterling silver and gold vermeil pieces are best kept dry — take them off before swimming, showering or working out and they will keep their shine for years.
Pearls and stone-set pieces should always be kept away from water, perfume and harsh chemicals.
After wearing your jewelry, gently wipe it with a soft cloth.
Store your jewelry in an airtight bag or box, when not in use.
Avoid exposing your jewelry to harsh chemicals, such as chlorine in swimming pools, perfumes, hairsprays, amongst others.
For cleaning, use lukewarm water & mild soap.
Polish your jewelry frequently for that extra shine.
Orders
Yes, you can track your order. Kindly reach out to our team on WhatsApp to track your order: WhatsApp Team
Only one discount code can be used per order; they cannot be combined.
Our processing time is 24 to 48 hours.
Note that this may extend during holidays due to higher order volumes.
We accept a variety of internationally recognized credit cards or debit cards, including Visa, Mastercard, American Express, Diners Club, as well as PayPal and Apple Pay.
Additionally, we offer several local payment options, which vary by country.
You may change your shipping address prior to placing an order or within twenty-four hours thereafter. If you contact us beyond this timeframe, we cannot ensure the change will be applied, as the order might have already been dispatched.
Our goal is to expedite the shipping process as soon as orders are confirmed.
Likewise, order modifications are only feasible within twenty-four hours following the order placement.
Cancellations are permitted within one hour of placement. Beyond this period, your jewellery might be in production, and cancellation may no longer be feasible.
Shipping
We provide complimentary shipping for orders exceeding a specified value.
There are no additional customs or duty fees, as these are included in the shipping cost.
Shipping in Lagos takes 24 to 48 hours depending on demand.
Shipping outside Lagos takes about 3 working days. All delivery methods are insured.
In the event an order is marked as delivered, but not received, it is the buyer's responsibility to contact the delivery service to locate the package.
We are not responsible for packages once they have left our facility, however we will provide as much support in recovering the lost or stolen package as we can.
Returns
Items can be returned within thirty days of the order date, provided they are unworn and in their original packaging.
You are responsible for shipping the package back to us.
Returns are processed within 1 - 2 weeks after reception.
You will receive a confirmation email as soon as it is processed.
Then you will receive either a store credit, or a refund to your original payment method.
You may exchange your jewelry for the same item in a different colour or size, or subject to availability.
ETC.
Each jewelry order comes with a complimentary gift pouch, ready for gifting at no extra cost. All other items in that order will be presented in a lovely envelope and sleeve, also prepared for gifting.
Orders are accompanied by packing slips that do not display prices.
In our commitment to sustainability, we limit one complimentary gift pouch per order.
Should you require an additional pouch, it is available for purchase here.
Our sales are exclusively through our website, allowing us to offer luxury-quality products at significantly lower prices compared to traditional luxury brands.
However, we have a physical store, which you can visit for a better view of a specific product.
Store visits are made on appointment only.
If you have further questions, please reach out to us here.
