Our goal is to provide you precious jewelry to last you a lifetime. Yet, accidents happen.

Sometimes it occurs during manufacturing. Other times, it occurs during a busy day.

For this reason, we offer a 1 year full replacement warranty and 3 year care warranty that covers every piece you buy from us.

1-Year Replacement Warranty

If your piece develops a manufacturing or craftsmanship defect within the first year, we'll make it right. Depending on what our Care team finds, we'll:

• Repair it and send it back to you;
• Replace it with the same or a comparable piece; or
• Issue store credit if repair or replacement isn't possible.

All claims go through our Care Team for inspection and approval first.

3-Year Care Warranty

Beyond the first year, your piece is still covered, just in a different way. Our 3-Year Care Warranty gives you ongoing access to professional care and restoration services, so your jewelry stays looking its best for as long as possible.

Repairs & Restoration

If your piece needs some attention, we'll assess it and repair it where we can, then send it back looking good as new. Our services include:

• Professional assessment and inspection.
• Repair of eligible craftsmanship-related issues.
• Clasp, hook, or fastening repairs for manufacturing defects.
• Structural repairs resulting from defects in workmanship.

Replating

Over time, plated jewelry can show natural signs of wear, that's normal, and it depends on how often you wear it, your skin chemistry, and how it's cared for. If your Gold Vermeil piece needs a refresh, we offer professional replating for eligible items. Fees may apply.

Ring Resizing

We can resize most rings up to two sizes up or down. Some designs can't be resized due to their structure, our team will let you know if that's the case for your piece.

Not sure of your size? Please reach out before you order. We'd much rather help you get it right the first time. You can also use our sizing guides on the product pages.

If you ordered the wrong size at checkout, that's handled separately under our Exchanges, Returns & Refunds Policy.

What's Covered in our warranty

• Manufacturing defects.
• Craftsmanship defects.
• Faulty clasps, hooks, closures, or fastenings from manufacturing issues.
• Structural issues from defects in workmanship.
• Approved repair and restoration services as determined by our Care Team.

What's Not Covered

We want to be upfront about this so there are no surprises:

• Lost or stolen jewelry.
• Damage caused by the customer.
• Bent earring posts, backs, hooks, clasps, or fastenings from wear or handling.
• Scratches, dents, chips, breakages, or impact damage.
• Damage from dropping, pulling, snagging, or accidental force.
• Exposure to chlorine or other chemicals.
• Damage from improper storage.
• Damage from third-party repairs, alterations, or modifications.
• Loss of stones or components from accidental impact or misuse.

Not following our Jewelry Care Guide may void coverage where the issue results from improper care or handling.

How to Make a Claim

We make it easy, just email us at support@iturajewelry.com and include:

• Your full name.
• Your order number.
• A description of the issue.
• Clear photos of the piece and any affected areas.

We may follow up for more details. Once approved, we'll give you return instructions. Please don't send anything back before you hear from us, as unauthorised returns may be refused.

Shipping & Service Fees

You're responsible for the cost of sending your piece to us for inspection, repair, resizing, replating, or any warranty assessment. 

If your claim is approved as a verified manufacturing or craftsmanship defect, we may cover the cost of sending it back to you. Additional fees may apply for services outside the warranty scope.

A Few More Things

This warranty applies only to pieces purchased directly from ITURA or an authorised ITURA sales channel. 

Our Care Team reserves the right to inspect all items and determine eligibility for repair, replacement, store credit, warranty service, or refusal of service. All warranty eligibility decisions made by the ÌTURA Care Team are final.

For exchanges, returns, and refunds, see our Exchanges, Returns & Refunds Policy.